Refund and Return Policy
REFUND AND RETURN POLICY
Consumer Rights – Withdrawal – Cancellation Return Conditions
General
- If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
- Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
- Shipping charges, which are product shipping costs, will be paid by the buyers.
- Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
- The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
- If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
If the Purchased Product Price Is Not Paid
- If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
Shopping Made with Unauthorized Use of Credit Card
- After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer has to return the product subject to the contract to the Seller within 3 days at the Seller’s expense. .
If the Product Cannot Be Delivered on Time for Unforeseen Reasons
- If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
Buyer’s Obligation to Control the Product
- The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
Right of Withdrawal
- Buyer; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the seller via the contact information below.
RETURN TERMS:
- The seller is obliged to return the total price to the buyer within 10 days at the latest from the receipt of the withdrawal notification and to receive the goods back within 20 days.
- If there is a decrease in the value of the goods due to a fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the damages of the seller at the rate of his fault. However, the buyer is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
- In case of falling below the campaign limit amount set by the seller due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
Contact Information of the Seller to Notify the Right of Withdrawal 4.Organize Industrial Zone 83418 Street No: 12 27000 Şehitkamil GAZİANTEP / AKTÜRK GROUP – SPRANGE
Telephone: (0342) 324 3939
Fax: (0342) 324 4004
e-mail Address: info@sprange.com .tr